New Initiatives

Department of Rural Development (DRD), Government of India, proposes to establish a network of Helplines under NREGA at the National, State, District and Block levels for facilitating the redressal of grievances in relation to the implementation of the NREG Scheme. The Helpline consists of a toll free MTNL number (1800110707) that will be used by the NREGA households and other individuals and groups to raise their questions, submit their grievances and complaints and seek guidance from the Department of Rural Development.

On receipt of the calls, Department of Rural Development intends to resolve the grievances by requesting the field level NREGA Authorities to take suitable remedial action and obtain feed-back. Action on each complaint needs to be ensured and pending complaints need to be closely monitored. The operations will run with the use of latest information and communication technology to provide solutions to complainants on a real time basis.

The Helpline consists of a toll free MTNL number (1800110707). The operations will run with the use of latest information and communication technology (ICT) to provide solutions to queries and / or complainants on a real time basis.